Netflix not working? How to solve this problem ?

Netflix is ​​one of the major platforms for streaming online for watch movies and series. Netflix is ​​present in almost every country in the world and offers content in multiple languages.

However, when we feel like a session Netflix & chill between friends or with his other half; the bug or bugs have a way of annoying us. There is of course an efficient and free customer service available from 10 a.m. to 4 a.m. (French time).

What's the point of waiting for your call to be answered or jumping into a chat, when you can simply solve your Netflix problem on your own and continue watching your favorite series without asking for assistance.

Explore the Netflix Help Center

You will be able to access a gigantic database, with articles dealing with all the problems and this for all devices and / or operators.

To do this, enter the following URL in the address bar of your web browser:

The Netflix Help Center brings together solutions to all possible and imaginable technical problems. We advise you to familiarize yourself with this tool, which can be perceived as complex at first sight.

The idea is to understand how the latter is organized, with sections, subsections, articles and shortcuts to better fix your Netflix problem fastest, with the help of this Bible from streaming.

Do a keyword search

All the answers to your questions can be found in the Help Center. All you have to do is enter the keywords presenting your technical concern in the main search bar.

It is important to choose the keywords that best reflect your problem, but above all, you should select them carefully so that the Help Center offers you the most appropriate solution.

We advise you to always specify in the search bar from which device, search engine or version of the Netflix platform (application, website, decoder page, etc.) you are trying to connect.

This will help narrow the search. The Help Center will therefore display a list of articles that come as close as possible to the keywords indicated. As follows with the keyword "set-top box", you can see that the Help Center automatically generates articles regarding the use of Netflix on your set-top box based on your carrier.

View articles from the main Help Center menu

When you arrive on the Help Center home page, categories are offered to you. They are designated according to the most frequent searches, they are also the most basic actions to operate on Netflix, such as connecting and disconnecting.

This list allows you to explore the Help Center without using keywords. By going to discover the subcategories of this default list you will be able to learn things and ways of using Netflix that you did not even suspect.

Enter your error code

On Netflix, when a technical problem appears, in most cases, an error code is displayed on the screen. This is made up of a series of numbers and letters.

Thanks to this error code, the Help Center will be able to tell you exactly what is wrong and how to solve it on its own.

In this way you are sure not to get the wrong articles, and you just have to apply each step of the procedure listed in the article concerned.

To do this, simply enter your error code in the box to its effect from the main page of the Help Center:

Indicate the country in which you are

Of course, the articles are not the same from one country to another, because each one has its specificities. It is therefore essential to let the Help Center know where you are.

An exhaustive list, sorted by alphabetical order is proposed. All you have to do is click on the country of your choice and the articles will be automatically sorted to meet your search by country, including.

Open the item of your choice and follow the steps

Once you have completed all the steps listed above, you should normally navigate to the Help Center.

Each sub-category unfolds and gives way to numbered and very precise steps. The most important words are highlighted in bold, and in red are links to other Help Center articles.

The steps are so precise that it is impossible to get lost in them. It's just like a computer tutorial for solving your single-player tech problems, except it's written by Netflix itself.


Whether you are doing your search the Help Center, by keywords, by error code, exploring the main menu… It doesn't matter, as long as you find the article that suits you and answers your questions above all.

You now have an endless source of information about Netflix, how to use it and how to solve problems. Use it wisely and without moderation of course!