How to fix black screen with support.apple.com/iphone/restore

fix error support.apple .com iphone restore on your iPhone
fix error support.apple .com iphone restore on your iPhone

Last updated: June 4, 2024

Your iPhone keeps showing you “support.apple.com/iphone/restore” ? Are you looking everywhere for a solution but don't know what to do? Are you already thinking about spending money to have it repaired? Not so fast! Before you do anything, let us help you.

In this article, we will explain to you why your iPhone displays this error message. But the most important thing is that we will show you how to fix this problem step by step. Ready to say goodbye to that annoying black screen? So let's go !

Why my iPhone puts “support.apple.com/iphone/restore” ?

Your iPhone displays support.apple.com/iphone/restore and you wonder why? There are several technical reasons that can cause this problem:

  • Bad update or restore: When updating the iOS system or restoring from an old backup, if the process is interrupted or performed incorrectly, your iPhone can display this message.
  • Hardware issues: If your iPhone has suffered a serious drop or if the motherboard is seriously damaged, it may display this error message.
  • Device settings: Sometimes, incorrect configuration or changes in system settings can cause this error message to appear.

Now that you know the reasons, let's find out how to fix this problem.

How to Fix support.apple.com/ Erroriphone/restore on iPhone ?

Restart your iPhone

Sometimes the solution to a complex problem can be as simple as restarting your iPhone. A forced restart, also called a "hard reset", can be a quick and effective solution if your iPhone is stuck with black screen showing “support.apple.com/iphone/restore”.

Here's how to perform a force restart on different models ofiPhone :

  • iPhone 8,X,11,12,13: Quickly press and release the Volume Up button, do the same with the Volume Down button, then press and hold the Side button until the Apple logo appears.
  • iPhone 7 or 7 Plus: Simultaneously press and hold the Side button and the Volume Down button. When the Apple logo appears, release the buttons.
  • iPhone 6s, 6, SE, 5S or earlier: Simultaneously press and hold the side (or top) button and the Home button. When the Apple logo appears, release the buttons.

If the “support.apple.com/” screeniphone/restore” persists after force restart, it’s time to move on to the next step.

Fixing the error support.apple.com/iphone/restore via iTunes

If you prefer to use traditional solutions, iTunes may be the tool you need.

Although the error “support.apple.com/iphone/restore" is usually not due to connection issues, restoring using iTunes can sometimes work.

Follow the steps below to restore your iPhone via iTunes:

  • Given that iTunes has been removed from Mac computers, now you need to install and launch it on a computer Windows.
  • Then connect your iPhone to your computer using a USB cable.
  • Once your iPhone detected, a pop-up window will appear on the screen, asking you to “Restore” or “Update”.
  • Select “Restore” and choose the most recent backup.
  • Follow the on-screen instructions to finalize the process.

Put your iPhone in DFU mode to repair

If the previous tips failed to fix support.apple.com/iphone/restore, you can try putting your iPhone in DFU (Device Firmware Update) mode.

DFU mode is a special startup state that allows iTunes to communicate with your iPhone without loading the usual OS. This can be useful for solving more complex problems.

Please follow the following steps to put your iPhone in DFU mode:

  • Make sure your iPhone is connected to your computer and iTunes is open.
  • On your iPhone, press the “Power” (or “Side”) button and the “Home” button (or the volume down button) simultaneously for about 10 seconds.
  • After 10 seconds, release the "Power" button while holding the "Home" button (or volume down button) for another 5 to 10 seconds.
  • If the screen of your iPhone remains black and iTunes displays a message indicating that a iPhone in recovery mode has been detected, this means you are now in DFU mode.
  • At this point, iTunes will offer to restore your iPhone. Follow the on-screen instructions to restore.

It is important to note that putting into DFU mode will erase all data from your iPhone, it is therefore essential to have made a recent backup of your data.

Avoid reappearance of support.apple.com/iphone/restore oniPhone

Now that you have successfully resolved the “support.apple.com/” erroriphone/restore” on your iPhone, you will probably want to avoid encountering this problem in the future.

Here are some tips to prevent this frustrating error from reoccurring:

  • Make sure to always update your iPhone to the latest version of iOS.
  • Avoid jailbreaking your device
  • Be sure to back up your data before any update.
  • Avoid interruptions during updates.
  • Use apps only from the official App Store.